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SOIM Return Procedure Guide
SOIM
2026-11-13
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Hello, this is SOIM.
Information regarding the return process.
Due to the nature of international shipping, exchanges are not available; only returns are accepted

Please contact our customer service email: helpsoim@cnkgroup.co.kr first
Please email us the order number along with the product you wish to return.
In that case, SOIM will arrange a pickup through the DHL shipping company for you.

A DHL shipping company will pick up your returned items in the United States and ship them back to Korea.

Since we need to charge you for shipping and customs fees upon arrival in Korea
The refund amount for the returned item is much smaller than expected, or
It may not exist.
(I do not have the detailed cost information in advance, so please contact the shipping company. US DHL: 800-2255-345
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